- Cash Refunds are only honored for same-day purchases, otherwise, a credit note will be issued.
- Refund or Exchange and Warranty Conditions:
- All goods must be returned in the original manufacturer’s packaging and with a valid F1 Connect Invoice or receipt.
- Refunds will be processed for returns done within 24 hours for unopened items. Opened items in 48 Hour Period may be subjected to a 20 Percent Restocking Fee.
- 48 Hour to 30 Day Return policy for unopened products will be processed and a credit note issued and may be subjected to a 20 percent restocking Fee.
- All Refunds to be made will be done by cheque and made out to the original purchaser and paid within 2 business days. A refund can only be approved by management. In some instances, credit reversal may be possible based on the issuing bank of the credit card.
- Exchanges can be made against another item, once the original item is returned unopened in its original packaging or if the original item is received non-functioning according to manufacturing specs. If the exchanged item has a lower value, the customer may either opt for a credit note or purchase additional item(s) for the remaining value.
- Exchange can only be processed within 7-Days of the invoiced date and the above conditions satisfied."
